Last Updated: January 2025
By accessing and using the Andy's Pie website and placing orders, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this website.
When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Once your order is placed, you will receive an order confirmation via email. This confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch your order for delivery.
All prices are listed in Singapore Dollars (SGD) and include any applicable taxes. We reserve the right to change prices at any time without notice. The price charged will be the price displayed at the time of order placement.
We currently accept payment via Cash on Delivery (COD) only. Payment must be made in full to the delivery rider upon receipt of your order. Please have exact change ready when possible.
If you refuse to make payment upon delivery, your order will be cancelled and you may be restricted from placing future orders.
We deliver islandwide across Singapore only. Free delivery is provided for all orders.
We aim to deliver orders within 1-2 hours from order placement. Delivery times are estimates and may vary depending on order volume, traffic conditions, and other factors beyond our control.
You are responsible for providing accurate delivery information. We are not responsible for delayed or failed deliveries due to incorrect address information provided by you.
If delivery cannot be completed due to your unavailability or incorrect address, you may be charged for a re-delivery attempt or the order may be cancelled.
All our products are prepared fresh using quality ingredients. We follow strict food safety and hygiene standards. However, we cannot guarantee that our products are free from allergens. If you have food allergies or dietary restrictions, please contact us before ordering.
Our pies are best consumed fresh. Please refrigerate within 2 hours of delivery and consume within the recommended timeframe indicated on the product packaging.
If you receive a damaged or incorrect product, please contact us immediately at hello@andyspie.com or +65 6241 0241. We will assess the issue and may offer a replacement or refund at our discretion.
Due to the perishable nature of our products, we do not accept returns or offer refunds for change of mind. Please ensure you review your order carefully before confirming.
Approved refunds for Cash on Delivery orders will be processed via bank transfer within 7-10 business days.
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Andy's Pie and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Andy's Pie shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
Our total liability to you for any claim arising from your use of our services shall not exceed the amount you paid for the relevant order.
You agree not to:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.
These Terms of Service shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
If you have any questions about these Terms of Service, please contact us:
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect.